Customer Service Advisor | Marshalls PLC - Eaglescliffe

  • JobsIN Teesside
  • Marshalls plc (Marshalls Mono Ltd) - Eaglescliffe, Durham Lane, Stockton-on-Tees, UK
  • 21/10/2019
Full time Customer Service Sales

Job Description


Marshalls is a market leader in the manufacturing and supply of superior natural stone and innovative concrete hard landscaping products supplying the construction, home improvement and landscape markets. So how did we become a market leader and Superbrand? One of our core focus’ at Marshalls is a continuous pursuit of customer experience, and we recognise the need to invest in our workforce. As a result, we now have an opportunity for a passionate and experienced Customer Service Advisor to work in our Eaglescliffe service centre.

What will the job entail?

You will be at the front end of supplying customers with a world class level of service. Working in a team you will be taking calls from our customers, delivering information on our quality products, providing an outstanding level of sales and delivery service. Processing customer orders, you will also be effectively troubleshooting and resolving all customer enquiries and requests, investigating the opportunities to up-sell during customer calls, whilst developing and maintaining excellent customer relationships.

Key responsibilities will also include; pro-actively contacting customers to generate interest in new products and services, following a proactive call agenda, and carrying out customer surveys when required. We work on the basis that we deliver our customers’ expectations right the first time, and deliver best practice through both individual and team goals.


What skills will make this the right job for you?

  • Experience in a fast paced B2B customer service department
  • The ability to demonstrate your motivation and evidence that you are a team player
  • Hold Maths and English – GCSE C or above/Equivalent Key Skills
  • Intermediate MS Office including Microsoft Outlook
  • Experience of working within the construction materials supply industry would be an advantage
  • Ability to solve problems quickly and effectively

So, what’s in it for you?

This is a wonderful opportunity to work for a thriving industry leading plc! We offer a competitive salary, and a benefits package. This is a full-time position, working 40 hours per week, Monday – Friday. So do you have the relevant experience and are you organised and self- motivated?! Get in touch and #makeitmarshalls


Agencies: We've got this one thanks


Durham Lane

Post Code

TS16 0PS