Nights Guest Service Supervisor - F/T Permanent - Holiday Inn Express Middlesbrough

  • JobsIN Teesside
  • Holiday Inn Express Middlesbrough - Centre Square, Albert Road, Middlesbrough, UK
  • 06/01/2020
Full time   Customer Service Hospitality-Hotel

Job Description



  • Job Ref: RBH6274
  • Branch: Holiday Inn Express Middlesbrough - Centre Square
  • Location: Holiday Inn Express Middlesbrough - Centre Square, Middlesbrough
  • Salary/Benefits: Competitive Salary
  • Contract type: Permanent
  • Hours: Full Time
  • Shift pattern: 22.45 - 0715
  • Hours per week: 40
  • Posted date: 30/12/2019
  • Closing date: 01/02/2020

At Holiday Inn Express, Middlesbrough we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Night Guest Service Supervisor has become available at Holiday Inn Express, Middlesbrough. Reporting into the Night Manager, you will be responsible for ensuring all guests have a great experience including a warm welcome and friendly farewell, as well as leading a team of great individuals. The successful applicant for this role will be able to display great leadership skills, deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.

Where Will You Be Working?

Holiday Inn Express Middlesbrough - Centre Square.  Town centre Hotel located near The Cleveland Centre shopping centre and directly opposite Middlesbrough Centre Square and Middlesbrough Town Hall.

What’s in It For You?

People love to work with Redefine|BDL Hotels because…

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There’s open, clear communication from the top
  • We’ve got great career development opportunities
  • There’s a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of hotels and/or customer service is preferable but full training is provided.

We are looking to recruit a Nights Guest Service Supervisor who has the talent and passion to deliver great customer service.

The Nights Guest Service Supervisor will support the Night Manager to ensure the smooth running of the Night operation. 
They will have a support responsibility for co-ordinating and overseeing all hotel operations, to ensure the satisfaction of guests and visitors are met. 

As a collective team, you will also be responsible for ensuring the safety and security of guests within the hotel are maintained at all times. You will also be responsible for the accurate completion of the Night Audit in a timely manner.

You will be contacted to 40 hours per week, working over 5 days. You will work from 10.45pm-7.15am.

This role requires specific hotel knowledge and would ideally suit someone with previous Night experience along with:
• Previous systems exposure, however training will be provided.
• Strong guest relation experience
• Experience of handling various situations including H&S, Fire, Guest Conflict scenarios.
• Uphold policies and procedures.
• Have worked in a target and standards driven environment previously.
• Have strong computer skills.

The Bigger Picture

Holiday Inn Express, Middlesbrough is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!


Albert Road

Post Code